Number Portability (NP) means you can keep your current fixed (or landline) or mobile (or cellular) telephone number if you decide to change from one service provider (or operator) to another in Barbados. In short, it’s a process that allows you to change service providers without having to change your telephone number. So, switching between service providers won’t mean having to go to the trouble of advising all your friends, family, colleagues, customers and clients that your number has changed – it stays the same.

You will be able to use the Barbados LNP service from the 23rd day of January 2023. The Local Number Portability service is available to all fixed and mobile subscribers within Barbados.

LNP is available to “post-paid” (contract) and “pre-paid” mobile customers of all service providers in Barbados, as long as your number hasn’t been barred, restricted, suspended or reported stolen/ lost to the current provider. “Post-paid” customers, porting may be refused by the current service provider if you have one or more bills that have not been paid by the due payment dates and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.

“Post-paid” customers, will receive a final bill for usage up to the time your number is ported to the new service provider.

“Post-paid” customers that have not completed the minimum required term of the contract with your existing service provider will be required to pay the outstanding balance of monthly rentals due under the contract after your number has been ported.

“Pre-paid” customers will not be able to transfer your credits to the new service provider’s network, when you port.

There are no charges for you to port your number. All porting (or switching) charges are met by the service providers.

But your current provider may charge for unlocking your handset once you have ported your number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.

The mobile porting process should take one (1) working day (i.e. excluding weekends and public holidays), after the day on which you make the request.

The fixed porting process should take five (5) working days (i.e. excluding weekends and public holidays), after the day on which you make the request.

Proof of identity, either a passport or driving licence.

Post-paid (fixed and mobile) customers only - A copy of a recent fixed telephone bill from your current service provider. The name on the recent landline or mobile bill must match the name on the corresponding photographic identity document used to authorise the porting request. In the case of business accounts, proof of authorisation to deal with the account by the person submitting the request must be given.

Mobile customers only – the working handset with the number to be ported

If your new service provider fails to meet promised quality of service, then you can reverse the porting (i.e. port back to your previous service provider) within 14 days of your porting having been completed.

After that period has elapsed, you may not port the same number again (whether to your previous operator or to any other operator) for sixty (60) days after the port has completed.

Yes. After your number is ported, double-check your payment details to avoid missed bills. Update any saved card or autopay info with your new provider.

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